ITIL V3 Foundation Course (21-23 September 2010)

Date   : 21-23 September 2010
Time   : 9.00 a.m. to 5.00 p.m
Venue : Shah’s Village Hotel, Petaling Jaya, Selangor.
Price    : RM2550 (for registration before 13th Aug 2010)

Inclusive of meals, course materials and certificate of completion and exam.

Our company is:
- A PSMB Approved Training Provider (Class B)
- An EXIN Accredited Exam Center
- Registered with the Ministry of Finance

PARTICIPANT TESTIMONIAL

Our ITIL training was led by Tony Albert. Thanks to his years of work experience and in-depth knowledge in ITIL, he was able to demonstrate and explain clearly about the whole course and made it easier for us to understand. Tony has also helped us to understand how ITIL can work in our work environment despite the different roles and background we have come from. I would highly recommend anyone who is interested to take ITIL to sign up with ITSM Experts.

Noreena—iPerintis
July 2010

To enquire more details about this course or to register please send email to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it   (include your name, company & telephone number)
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Payment Options:
Cash/Cheque
Credit Card/Easy Payment Scheme (0% interest 12 months)

Participants who attended our ITIL courses were able to score 100% in their ITIL V3 Foundation Exam (Dec’09 training)
Signup now and learn ITIL from our experienced ITIL instructors.

Our track records shows that the passing rate (ITIL exam) is not only more than 90% but we have also achieved 100% passing rate recently in October 2009, where 2/3 of the class scored 92% in their exams.

NOTE: WE ARE ABLE TO BRING THE ITIL V3 FOUNDATION COURSE IN-HOUSE AT YOUR PREFERRED LOCATION - WITH LOTS OF COST SAVINGS FOR YOU AND YOUR ORGANISATION. CONTACT US NOW AT This e-mail address is being protected from spambots. You need JavaScript enabled to view it   (include your name, company  & telephone number)

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Target group

The target group of the ITIL Foundation certificate in IT Service Management is drawn from: 

• Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organisation.  
• IT professionals that are working within an organisation that has adopted and adapted ITIL® who need to be informed about and thereafter contribute to an ongoing service improvement programme. 

This may include but is not limited to, IT professionals, business managers and business process owners.

Context
Exam candidates who have completed their ITIL® V3 Foundation exam can continue into EXIN’s broad IT Service Management certification program.

Prerequisites
None

Exam requirements
The candidate understands and knows the Basic Concepts used in the literature.

Course Objectives

Service Management as a practice:
Candidates can define Service and comprehend and explain the concept of Service Management as a practice.

The Service Lifecycle:
Candidates understand the value of the Service Lifecycle, how the processes integrate with each other, throughout the Lifecycle and explain the objectives and business value for each phase in the Lifecycle.

Generic concepts and definitions:
Candidates can define some of the key terminology and explain the key concepts of Service Management

Key Principles and Models:
Candidates can comprehend and account for the key principles and models of Service Management and to balance some of the opposing forces within Service Management.

Processes:
Candidates understand how the Service Management processes contribute to the Service Lifecycle, explain the high level objectives, scope, basic concepts, activities and challenges for five of the core processes and state the objectives and some of the basic concepts and roles for thirteen of the remaining processes including how they relate to each other.

Functions:
Candidates can explain the role, objectives, organizational structures of the Service Desk function and to state the role, objectives and overlap of three other functions.

Roles:
Candidates can account for and are aware of the responsibilities of some of the key roles in Service Management.

Technology & Architecture:
Candidates understand how Service Automation assists with integrating Service Management processes.

ITIL Qualification scheme:
Candidates can explain the ITIL Qualification Scheme, distinguish between the purposes of the two intermediate streams, mention the included certificates, ITIL Expert and ITIL Master, and understand the different options for further training.

Mock exam:
The mock exam is intended to help candidates pass their ITIL V3 Foundation exam