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ITIL v3 Foundation Course

ITIL v3 Foundation Course
21-23 September 2010
Only RM2550 if sign up and pay before 06 September July 2010

Service Desk Manager Course

Service Desk Manager Course (5 days)
06-07 October 2010 - Part 1
11-13 October 2010 - Part 2
Shah’s Village Hotel, Petaling Jaya

2010 Training Calendar Download

Our 2010 Training Calendar is now available for download Click HERE to download

ITIL® V3 Intermediate Course

ITIL® V3 Intermediate eLearning Courses are available now: Lifecycle Modules and Capability Modules Sign Up NOW !!

Service Desk Analyst Course

Service Desk Analyst Course (3 days)
17-19 September 2010
Shah’s Village Hotel, Petaling Jaya
about us
About Us PDF Print E-mail
Monday, 20 October 2008 02:31

Corporate Vision, Mission and Goals

Our Vision
To be a leading organization to provide advice, skills and knowledge in IT Service Management especially in the area of Service Desk

Our Mission
To help organizations and individuals improve the quality and raise the standards of their IT Service Management in order to demonstrate the immense business value of every IT organisation’s support service.

Our Goals
 *  Be the preferred partner of choice for best practices and standards in Service Desk
 *  Deliver competitive, high quality and cost effective trainings and services to our clients
 *  Constantly strive to meet or exceed our customer needs and expectations


Our Values

Efficiency
Xtraordinary
Professionalism
Excellence
Reliable
Trust
Strength


Our Delivery
Expert ADVICE
Expert SKILLS
Expert KNOWLEDGE
 

ITSM EXPERTS is a leading professional IT Support and Service Management training provider and consulting organization with more than 20 years of experience in the field of IT Service Support and Service Delivery.
 
Our areas of expertise are IT Service Management (ITSM) training and consultancy based on the best practice defined in the IT Infrastructure Library (ITIL), the basis of ISO/IEC 20000, the international standard for IT Service Management.

With a pool of international trainers and consultants with many years of experience as ITSM practitioners we offer trainings and consulting services to help IT organisations deliver efficient results for their organisation and cost-effective services to their businesses.

We specialise in the delivery of high quality trainings including industry recognized certifications for the Service Desks.  ITSM EXPERTS is the sole Authorised Training Partner in Malaysia for the Service Desk Institute of Europe (SDI) and is responsible for introducing the Service Desk Certification in Malaysia and several other countries such as Philippines, Thailand and Indonesia since 2007.

ITSM EXPERTS’s aim is to help organisations and individuals improve the quality and raise the standards of their Service Desks and to demonstrate the immense business value of every IT organisation’s support service.

Companies who have trained with ITSM EXPERTS:

        CSC Malaysia Sdn Bhd
        IBM (M) SDN. BHD.
        Huawei Technologies Malaysia Sdn Bhd
        High Commission Of Canada
        Scott Wilson Sdn Bhd
        GfK Retail & Technology (M) Sdn Bhd
        University Technology Malaysia
        Tenaga National Berhad (TNB)
        UNHCR
        Talisman Malaysia Limited
        Mercedes-Benz Malaysia Sdn Bhd
        Creative Advances Technology Sdn Bhd (CAT)
        Acision Malaysia Sdn Bhd
        Bureau Veritas (M) Sdn Bhd
        Cempaka Schools Malaysia
        Hong Leong Bank Bhd
        BT Frontline Sdn Bhd
        Al Qanaah Resources Sdn Bhd
        Pelaburan Hartanah Berhad
        Celcom Axiata Berhad
        WWF -Malaysia
        Pentasoft Malaysia Sdn. Bhd.
        TM Info-Media Sdn Bhd (Yellow Pages)
        Sarawak Information Systems (SAINS)
        Carigali-PTTEP Operating Co Sdn Bhd (CPOC)
        World Health Organization (WHO)
        iPerintis
        Continental Sime Tyre Sdn Bhd
        Avago Technologies (Malaysia) Sdn Bhd
        Hempel Manufacturing (M) Sdn Bhd
        Getronics
        Atos Origin
        Emerio
        GCH Retail (M) Sdn. Bhd. (Giant Hypermarket)
        AIMS
        ITC Global Security Sdn Bhd
        Gold Coin Sdn Bhd
        MAXIS
        Monash University
        Cyber Security
        Basis Bay Services
        EDS (Electronic Data Systems)
        Megawisra
        Schlumberger
        White Quest Sdn Bhd
        AMPM Sdn Bhd
        ACS
        Grand-Flo Spritvest
        Re:Sources Malaysia
        Online DM Sdn Bhd
        UiTM (University Teknology Mara)
        Intec Systems (Asia) Sdn Bhd
        Red Wire
        Silicon Intranet & Networkings
        Global Transit Communications Sdn Bhd
        AIMS Data Center Sdn Bhd
        GHL Systems Sdn. Bhd.
        Masterplan Consulting
        IBM Thailand Co.,Ltd.
        Lawson PSSC, Inc
        Trend Micro, Philippines
        RCBC Bank, Philippines
        Intel, Philippines
        Accenture, Philippines
        Shell, Philippines
        Meralco, Philippines
        PruLife, Philippines
        Bank of the Philippines Islands (BPI), Philippines
        Zuelling Pharma, Philippines
        ESS Manufacturing Co., Philippines
        Vishay Phils Inc., Philippines
        Daimler, Singapore
        Al Barari Firm Management, Dubai
        ISC (Information Systems Corporation), Iran
        University of Nizwa, Oman 
Last Updated on Monday, 19 July 2010 09:37
 
About SDI PDF Print E-mail
Monday, 20 October 2008 02:30

The Service Desk Institute is the leading professional organisation for everyone working in the IT service and support industry.

Dedicated to setting the standards for the industry, SDI delivers knowledge and career enhancing skills for IT service professionals to enable them to deliver exceptional results for organisations.


Recent Events: 2010

Howard Kendall, Founder and Chairman of the Service Desk Institute talks about state of IT service management in Malaysia and their work with MSC Malaysia Capability Development Programme. click here  

The Capability Development Programe ( CDP ) Roadshow 2010, was held at the Cyberview Lodge Resort & Spa from the 17th to 18th of April 2010. The CDP Roadshow 2010 themed "Your Knowledge Hub to Maximize Your Potential" was organized by MDeC.

 

 


Howard Kendall on You Tube talk about Service Desk Certification

 SUPPORT WORLD MAGAZINE May-June 2009 -  PAGE 32
It's about People

With ITIL® and a number of other standards and methodologies IT Professionals have become obsessed with ‘process', often to the exclusion of all else. ITIL® includes a more strategic lifecycle approach, however there is still little information available on the key element in delivering excellent service - people.

People deliver processes. People operate in roles. People have responsibilities. Without people there would be no processes and it is people that are required to understand the roles and responsibilities required to deliver processes and services. Many ITSM processes could also be defined as responsibilities and it is therefore vital that people understand the key elements required in terms of approach, skills, tasks and attributes, to carry out service delivery.

The SDI approach is to focus on delivering services to people, who can then deliver better quality to their customers in their roles and jobs. SDI provides practical and vocational training to Service Desk staff and managers on the skills and knowledge required to run successful Service Desks.

SDI also provides a number of other training courses and learning sessions, including simulation games, workshops and individual coaching, to help ITSM professionals improve their skills and knowledge.
Last Updated on Tuesday, 22 June 2010 13:53
 




ITSM EXPERTS is officially accredited as Accredited Examination Center by EXIN, the Examination Institute for Information Science.

MOF licence for ITSM EXPERTS

ITSM EXPERTS is registered with Ministry of Finance, Malaysia  (357-02149922)

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